Terms and Conditions

1. Applicability of the Terms and Conditions

This platform https://scripsense.store/(hereinafter referred to as the “Platform” or the “Site”), is owned and operated by SCRIPSENSE S.R.L., a limited liability company incorporated under Romanian law, with its registered office at Constantin Daicoviciu No.1, Cluj-Napoca, Romania, registered with the Romanian Trade Register under no. J2025005185002, and having the sole registration code 51186839 (hereinafter referred to as the “Operator”).

These Terms and Conditions (hereinafter the “T&C”) constitute a legally agreement between you (the “User”, “You”, “Your”) and our website (available at https://www.scripsense.store). By accessing or using the platform, you acknowledge that you have read, understood, and agree to be bound by these T&C.

The platform reserves the right to modify or update these T&C at any time, at its sole discretion. Any changes will become effective immediately upon their publication on the platform. Your continued use of the platform after such modifications signifies your acceptance of the revised T&C. It is your responsibility to regularly review this section for any updates.

1.1. Age Restriction

Access to and use of the platform are restricted to individuals who are at least 18 years of age and have full legal capacity to enter into binding contracts. By using the platform, you confirm that you meet these requirements.

1.2. Role of the Platform

The platform functions strictly as a marketplace facilitating transactions between platform (“the store”) and buyers for pre-owned fashion items (“Goods”).

Unlike a peer-to-peer marketplace, all goods listed on the platform are owned exclusively by ScripSense. The platform does not host third-party sellers, and legal ownership of all products remains solely with ScripSense.

The platform retains full control over the listing process. This includes the receipt of goods for inspection and storage, as well as the creation and management of product listings, including photographs, descriptions, pricing, packaging, and shipping arrangements. All presentation and handling of goods on the platform are managed by the platform itself, for consistency, quality control, and customer experience purposes. The role of the platform is therefore limited to facilitation and representation.

1.3. Intellectual Property and Use of Content

All content available on the platform, including but not limited to text, graphics, logos, images, and software, is the property of the operator or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes. You may not copy, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, or sell any information, software, products, or services obtained from the platform without the prior written consent of the operator.

1.4. Compliance with Laws

By using the platform, you agree to comply with all applicable laws and regulations.

1.5. Data Protection and Cookies

By using the platform, users acknowledge that they have read and understood our Privacy Policy and Cookies Policy, which form an integral part of these Terms and Conditions. We strongly recommend that all users review these policies carefully before interacting with the platform.

2. Site Information

This platform, https://scripsense.store/(hereinafter referred to as the “Platform”, “Site”), is owned and operated by SCRIPSENSE S.R.L., a limited liability company incorporated under Romanian law, with its registered office at Constantin Daicoviciu No.1, Cluj-Napoca, Romania, registered with the Romanian Trade Register under no. J2025005185002, and having the sole registration code 51186839 (hereinafter referred to as the “Operator”).

2.1. Accuracy of Information and Limitation of Liability

ScripSense examines, describes, and publishes all product listings on the platform directly, including titles, descriptions, dimensions, measurements, materials, photographs, and condition assessments. All information is prepared based on the physical inspection of each item and the characteristics identified at the time of evaluation.

ScripSense exercises reasonable care to present all products accurately, transparently, and as completely as possible. However, minor differences or unintentional errors may occur, including variations in sizing, color tone, level of wear, brand indication, fabric composition, or product categorization. Such discrepancies may arise naturally and do not affect the authenticity, integrity, or usability of the item.

Due to the nature of second-hand products, certain imperfections, signs of prior use, discoloration, or minor inconsistencies are expected and do not constitute defects. Each item is unique, and the perception of wear or condition may vary from one user to another.

Colors and textures displayed on the platform may appear differently depending on the type of device used, screen resolution, display settings, ambient lighting, or browser. ScripSense cannot guarantee a perfect match between the images shown online and how colors may appear in person. Nothing in this section limits any mandatory consumer rights provided under applicable law.

2.2. Platform Language and Translation Disclaimer

The official and legally binding language of the platform is english. All listings, policies, and legal documents are created in english. If a user enables third-party translation tools (e.g. browser-based auto-translation), the platform shall not be held responsible for any errors, omissions, or misinterpretations arising from such translations.

In case of conflict between the english version and any automatically translated version of the content, the english version shall prevail. The platform provides no warranty for translations and accepts no liability arising from them.

2.3. Product Representation and User Responsibility

By placing an order, users acknowledge and accept that:

Product condition is described to the best of our ability but may remain subjective;
Slight deviations or differences from expectations may occur due to product age, prior use, or digital presentation;
Users are solely responsible for verifying details and may contact customer support prior to purchase for clarification;
No claim for refund, compensation, or cancellation shall be accepted solely based on minor aesthetic variation or individual interpretation unless the item differs significantly from the description.

2.4. Use of Content and Intellectual Property

All content on the site including product photos, texts, logos, software, layout, data, and design elements – is the property of SCRIPSENSE S.R.L. or its content providers and is protected by national and international intellectual property laws. No content may be copied, downloaded, stored, translated, reproduced, or reused – even for personal use – without prior written permission from the operator.

3. The Role and Responsibility of the Platform

3.1. Platform Ownership and Sales Role

The platform does not act as an intermediary. All goods made available through the platform are owned exclusively by ScripSense, which operates as the sole seller. ScripSense is fully responsible for the selection, acquisition, authentication, pricing, presentation, and sale of all pre-owned fashion items listed on the platform. All transactions are carried out directly between ScripSense and the buyer.

3.2. Listing and Description of Goods

The platform prepares all listings, including descriptions, photographs, pricing, and condition assessments. The platform do not upload content directly. While the platform strives for accuracy and consistency, it relies on seller declarations and cannot be held liable for potential discrepancies or subjective expectations.

3.3. Examination of Goods

The platform examines, photographs, and if necessary, cleans or preps the goods. This inspection is strictly for aligning the product with its intended description and presentation.

3.4. Delivery of Goods

All deliveries are organized, packed, and dispatched directly by the platform. The platform ensures proper packaging and tracking, but is not liable for delays or damages caused by third-party carriers, unless gross negligence can be proven.

3.5. Complaints and Disputes

Buyers must direct complaints regarding the goods (defects, inaccuracies, return requests) to the platform. The platform handles first-line support and applies its internal policies.

4. Opening an Account

4.1. Acceptance of Terms

By accessing or using the platform, whether or not you register for an account, you acknowledge and agree to be bound by these Terms and Conditions (T&C). We reserve the right to modify or update the T&C at any time without prior notice. Your continued use of the platform constitutes acceptance of any changes.

4.2. Account Registration

To purchase items on the platform, users must create an account by providing a valid email address and creating a password. Additional personal information, such as name, delivery address, and billing details, will be required when placing an order.

4.3. User Eligibility

The platform is intended for use by individuals who are at least 18 years old and have the legal capacity to enter into binding contracts.

4.4. Account Security and Integrity

Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Users agree to provide accurate, current, and complete information and to update such information to maintain its accuracy.

4.5. Account Termination

Users may cancel their account at any time. The platform reserves the right to suspend or terminate accounts that violate these T&C or applicable laws, or that are inactive for an extended period.

4.6. Data Protection and Cookies

All personal data collected during account registration and use of the platform are processed in accordance with our Privacy Policy, which complies with GDPR requirements.

By using the platform, users acknowledge that they have read and understood our Privacy Policy and Cookies Policy, which form an integral part of these Terms and Conditions. We strongly recommend that all Users review these policies carefully before interacting with the platform.

5. When You Found “Your Love” (Decided to Buy a Good)

5.1. Pricing and Additional Costs

The prices of goods offered for sale on the platform are inclusive of the platform’s commission and applicable taxes but exclude additional charges such as shipping costs, customs duties, and any other applicable fees. These additional costs will be clearly presented in the order summary prior to the buyer confirming the order.

5.2. Order Placement

A buyer may place orders on the platform by adding the desired goods to their shopping cart and completing the order by making payment through one of the methods explicitly provided. A good added to the cart remains available for purchase only as long as it is in stock. Merely adding a good to the cart does not constitute an order and does not reserve the good.

By completing an order, the buyer confirms that all information provided during the purchasing process is accurate, complete, and truthful at the time the order is placed. The buyer agrees that the platform may contact them using any method available or previously agreed upon, whenever necessary for matters related to the order.

5.3. Order Confirmation and Contract Formation

The buyer’s placement of an order constitutes an offer to purchase the goods. The contract of sale is concluded when the platform sends an order confirmation to the buyer, indicating that the order has been accepted.

5.4. Order Cancellation and Refunds

If, due to unforeseen circumstances, the platform is unable to fulfill the order (e.g., the good is found to be non-compliant during final inspection), the platform reserves the right to cancel the order. In such cases, the buyer will be notified promptly, and a full refund will be issued within 14 calendar days from the date of cancellation.

5.5. Order Rejection

The platform reserves the right to reject any order from a buyer involved in an unresolved dispute regarding payment for a previous order or where there is a clear pricing error on a good. In such cases, the buyer will be notified by email of the action taken, and if payment has already been processed, the platform will issue a refund for the cancelled order within 14 calendar days.

6.⁠ ⁠Reserve Layaway

The SCRIPSENSE Reserve Layaway (“Reserve Terms and Conditions”) govern your use of the reserve program provided through the Services offered by SCRIPSENSE SRL (“ScripSense” or “we”). Capitalized terms used but not defined in these Reserve Terms and Conditions have the meaning given to them in our terms of use.

BY USING THE SERVICES TO PARTICIPATE IN THE SCRIPSENSE RESERVE LAYAWAY PROGRAM, YOU ACCEPT ALL PROVISIONS OF THESE RESERVE TERMS AND CONDITIONS AND REPRESENT THAT YOU ARE LEGALLY COMPETENT TO ENTER INTO AND AGREE TO THESE RESERVE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE NOT AUTHORIZED TO PARTICIPATE IN THE RESERVE PROGRAM USING ANY OF SCRIPSENSE’S SERVICES.

For the purposes of these terms of use, “you” and “your” mean you as the user of the services. If you use the services on behalf of a company, organization, or other entity, then:

“you” includes both you and that entity;
you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to these reserve Terms and Conditions, and that you agree to these reserve Terms and Conditions on the entity’s behalf;
your entity is legally and financially responsible for your use of the Services, as well as the use of your account by others affiliated with your entity, including employees, agents, or contractors.

All users who participate in the SCRIPSENSE Reserve Layaway program using the services must accept and comply with the terms and conditions set forth herein. If you have any questions regarding these reserve Terms and Conditions, please contact us via email at hello@scripsense.store.

6.1 Payment Methods and Payment Schedule

Down Payment: you must pay a ten percent (10%) down payment (“Down Payment”) at the time of purchase.

Payment Schedule: you may choose your own payment schedule; however, you must complete full payment within sixty (60) calendar days from the date of your down payment. You have sixty (60) calendar days to pay the remaining balance, and the item will be shipped to you once the final payment has been completed. If you fail to complete full payment within sixty (60) calendar days from the down payment date, the item will be re-listed for sale, and we will retain the transaction fee and any applicable change fees.

Auto-Pay Scheduling: you may use the auto-pay feature provided through the services to schedule payments toward your SCRIPSENSE Reserve Layaway. This feature becomes available in your account after the initial 10% down payment is made. At least one installment payment is required before auto-pay can be scheduled. You are solely responsible for ensuring that your SCRIPSENSE Reserve Layaway item is paid in full within sixty (60) calendar days from the date of your down payment. Auto-pay schedules may be canceled at any time. A valid credit card must be stored on your account in order to use the auto-pay feature. You are solely responsible for any overdraft fees, declined payment penalties, or other charges associated with the use of the auto-pay feature.

Payment Methods: payments may be made by credit card, debit card, Apple Pay, Google Pay, Klarna, Bancontact, GiroPay, EPS, Multibanco, SEPA, bank transfer, PayPal, or store credit. You acknowledge and agree that all information you provide in connection with a purchase is accurate, current, and complete. You represent and warrant that you have the legal right to use the payment method provided to us or our payment processor, including, without limitation, any credit card submitted during checkout.

6.2 Cancellations

Transaction Fee: if your SCRIPSENSE Reserve Layaway is canceled or returned, or if you fail to complete the payment within the deadline set in Section 6.1 of these Reserve Terms and Conditions, we will retain ten percent (10%) of the total purchase price (the “Transaction Fee”). If you still wish to use the SCRIPSENSE Reserve Layaway program in the future, please carefully review all available product information and contact us by phone or email if you have specific questions regarding an item.

Availability: all items are eligible for the SCRIPSENSE Reserve Layaway program; however, ScripSense reserves the right, in its sole discretion, to declare certain items unavailable for the reserve program.

Limitations: only one item may be purchased using the SCRIPSENSE Reserve Layaway program at a time. Changing the selected item during an active reserve period is treated as a cancellation, and the transaction fee will apply.

6.3 General Provisions

Modifications: we may modify these reserve Terms and Conditions at any time. Modifications become effective immediately upon your first access to or use of the services after the “Last Revised” date listed at the top of these reserve Terms and Conditions. If we make material changes, we may use reasonable efforts to notify you, including by email or by posting a prominent notice on the website. However, it is your sole responsibility to periodically review these reserve Terms and Conditions for any changes. Your continued access to or use of the services after the modifications become effective shall constitute your conclusive acceptance of the updated reserve Terms and Conditions. If you do not agree to the modifications, please discontinue your use of the services for purposes of the SCRIPSENSE Reserve Layaway program.

Violations: if we believe you are violating these Reserve Terms and Conditions, you may be subject to a range of actions, including limits on buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses related to policy monitoring and enforcement.

Disputes: you agree that our terms of use shall govern any dispute between you and ScripSense arising under these reserve Terms and Conditions.

7. Authentication and Quality Reports

7.1. Authentication Services

The platform offers authentication services to assess the authenticity of goods listed for sale. These services are conducted either internally by our team of experts or externally through partnerships with professional authentication providers such as Entrupy (https://www.entrupy.com/).

Internal Authentication: our in-house experts evaluate items like clothing, pants, and accessories using established criteria and tools;
External Authentication: for certain categories, such as handbags, we utilize Entrupy’s technology to provide an additional layer of verification.

The costs associated with these authentication services are included in the total amount payable by the buyer and are clearly indicated prior to order confirmation.

7.2. Brand Independence

All authentication and quality control services are performed independently by the platform or its partners and are not affiliated with or endorsed by the brands or manufacturers of the goods. These entities are not responsible for the opinions expressed in the reports and are under no obligation to recognize our conclusions.

7.3. Discrepancies and Buyer Rights

If the authentication process reveals discrepancies between the item’s actual condition and its description, the buyer will be notified and may choose to proceed with the purchase or cancel the order. In the event of cancellation, a full refund will be issued within 14 calendar days.

7.4. Independence and Non-Affiliation Disclaimer

The platform and its authentication procedures are entirely independent and not affiliated with, endorsed by, or in partnership with any fashion brand, designer, manufacturer, or third-party entity. All opinions, evaluations, and reports generated by the platform or its external providers (e.g., Entrupy) are based solely on internal or licensed expertise and tools. No statements or actions by the platform shall be construed as establishing any form of partnership, agency, or commercial collaboration with the original trademark holders of the goods listed. The brands referenced on the platform are mentioned solely for the purpose of item identification and do not imply any direct relationship or responsibility on their part.

8. Payment Conditions and Terms

8.1. Payment Obligations

Buyers are required to pay the total price of the goods, which includes the base price and any applicable additional costs such as shippingfees, charges, and taxes. Payments must be made through the secure payment system provided by authorized payment service providers integrated into the platform.

8.2. Secure Payment Processing

The platform does not process buyer’s payment card details. All payment transactions are handled by authorized payment service providers, such as Adyen or PayPal, which comply with the Payment Services Directive (PSD2) and General Data Protection Regulation (GDPR). Buyers will be informed of the identity of the payment processor prior to entering their payment details.

8.3. Currency and Exchange Rates

Goods may be listed in the local currency. If a buyer uses a payment card denominated in a different currency, the currency conversion will be carried out by the card issuer at the applicable exchange rate at the time of the transaction. The platform is not responsible for any currency conversion fees or exchange rate differences applied by the card issuer.

8.4. Payment Confirmation and Order Processing

Upon successful payment, the buyer will receive an order confirmation via email, which serves as acknowledgment of the transaction. The platform will then proceed with the preparation and shipment of the goods.

8.5. Refunds and Cancellations

If an order is canceled or a refund is issued in accordance with the platform’s policies, the refund will be processed using the same payment method used for the original transaction. The time frame for the refund to appear in the buyer’s account may vary depending on the payment service provider’s policies.

8.6. Non-Affiliation Disclaimer

The platform operates independently and is not affiliated with, endorsed by, or in partnership with any payment service providers, brands, or manufacturers of the goods listed. Any references to third-party entities are for informational purposes only and do not imply any formal relationship.

8.7. Payment Service Providers and Card Data Processing

Payments made on the platform may be completed via bank card, the PayPal system, or in certain cases, via installment plans, where available. The available payment methods may vary depending on the country and the buyer’s location. Buyers will be informed of all options during the checkout process.

www.scripsense.store does not collect or store bank card details directly. Card payments are processed securely through our integrated online payment service provider, Stripe Inc., a licensed financial institution based in the Delaware, SUA.

Stripe Inc. is registered under number 5031035, 354 Oyster Point Blvd South San Francisco, California, 94080, USA. Stripe acts as the data controller for the User’s payment information, including card storage and transaction security.

When opting to save card details for future purchases, the buyer must check the “Save for my next payment” box when prompted at checkout. Saved card details are stored by Stripe Inc. under strict security protocols and in accordance with applicable data protection laws, including GDPR.

The buyer can remove or manage saved cards from the “My Account” section of the platform at any time.

www.scripsense.store shall not be liable for any unauthorized use, data loss, or transaction error arising from third-party payment platforms (including PayPal or Stripe), and users must refer to their respective terms of use:

PayPal Terms
Stripe Privacy and Security

8.8. Currency and Conversion Fees

All prices on the platform are listed in Euro (EUR), which is the reference and invoicing currency for all transactions. In some cases, local currency equivalents may be displayed for informational purposes only. If the buyer pays with a card in a different currency, the final charged amount will depend on the exchange rate and fees applied by the issuing bank or payment provider. The platform shall not be held responsible for any exchange rate differences or conversion fees applied by the buyer’s financial institution.

9. The Platform Undertakings and Obligations

9.1. Ownership and Legality

The platform affirm that they are the sole legal owners of the goods listed for sale or have obtained explicit authorization from the rightful owners to sell these items. The platform warrant that the listing does not violate any applicable laws or regulations and does not infringe upon the rights of any third party.

9.2. Authenticity and Accurate Description

The platform warrant that each good listed is authentic and not counterfeit. They also affirm that the origin, condition, and characteristics of each good correspond accurately to the description provided on the respective item page.

9.3. Verification of Ownership

At the request of the platform, the platform shall promptly provide all necessary documentation to prove ownership and/or the lawful origin of the listed goods.

9.4. Prohibited Listings

The platform must not trade items that are counterfeit, replicas, or infringe upon intellectual property rights.

9.5. Statutory Warranty and Mandatory Return Obligations

The platform expressly undertake to comply with all applicable laws and regulations of the European Union and Romania in connection with the listing, sale, and delivery of goods through the platform. This includes, but is not limited to, consumer protection laws, statutory warranty, right to withdrawal, intellectual property laws, taxation and customs requirements, and any other relevant legal provisions.

9.6. Compliance with Legal and Regulatory Requirements

The platform acknowledge and agree that they are solely responsible for ensuring that their business practices, listed goods, and any associated documentation or labeling meet all legal and regulatory requirements in force within the European Union and Romania.

9.7. Prohibition of Counterfeit and Non-Compliant Listings

The platform are strictly prohibited from listing, promoting, or selling counterfeit items, replicas, or any products that infringe the intellectual property rights of third parties. This prohibition also includes authentic goods that contain non-original components (e.g., an original bag with a non-original strap).

9.8. Responsibility for Shipping and Packaging

Shipping is facilitated by the platform and is responsible for: proper packaging to prevent damage during transport, providing accurate and complete shipping addresses, cooperating with delivery partners to ensure smooth transit.

9.9. Cooperation in Returns and Dispute Resolution

The platform and buyers in resolving disputes, including: items not matching the description, damaged goods; valid return requests within the legal withdrawal period.

10. Statutory Warranties

10.1. Scope of the Warranty

The platform offers a direct legal warranty of conformity. The platform acts as the seller of the goods and responsible for any warranties related to the condition or compliance of the goods.

10.2. Nature of the Goods – Second-Hand Items

The platform facilitates the sale of “pre-owned”, “pre-loved”, “second-hand” goods. These goods may exhibit signs of wear, minor imperfections, or aesthetic irregularities consistent with their previous use. The platform is not required to repair or replace second-hand goods, and repair/replacement remedies are not applicable. Buyers understand and accept that products are not new, and minor non-conformities do not represent defects under the applicable consumer laws.

10.3. Warranty Duration for Second-Hand Goods

For second-hand goods sold to buyers: the legal warranty of conformity is limited to a maximum of 1 (one) year from the date of delivery. This warranty applies only to non-conformities that existed at the time of delivery and that become apparent within this period.

10.4. Exclusions from Warranty

The legal warranty does not apply in the following situations: if the buyer was aware, or reasonably should have been aware, of the lack of conformity at the time of purchase, if the defect results from wear and tear, improper use, storage, or maintenance by the buyer, if the lack of conformity is due to materials or inputs supplied by the buyer; if the claimed issue is cosmetic and typical for second-hand items (e.g., scratches, faded fabric, minor wear). The platform is not liable for: repairing, replacing, or providing compensation for aesthetic or functional limitations inherent to the second-hand nature of the goods.

10.5. Procedure in Case of Non-Conformity

If a buyer identifies a potential lack of conformity, they must notify the platform in writing within 14 calendar days from the date the issue was noticed. Depending on the situation and applicable legal standards, the available remedies may include: a partial refund, or cancellation of the sale with return of the item, provided all return criteria are met. The platform may assist with communication but acts only as an independent consignee, not as the liable party.

11. Transportation and Receipt of Goods

11.1. Shipment Authorization and Order Validity

All shipments will be dispatched exclusively via the platform, based on a confirmed and guaranteed order placed through the official website, associated with a unique order number. No shipments will be processed without a valid order confirmation, explicit acceptance of the platform’s Terms and Conditions, and acknowledgment of the applicable fees. No goods will be shipped, transferred, or delivered without proper documentation, including a confirmed order number and corresponding shipping data issued by the platform. Any unauthorized dispatch shall be deemed null and void.

11.2. Shipping Options and Cost Structure

11.2.1 DHL Ground Shipping

ScripSense offers DHL Ground Shipping for all eligible destinations. This service provides a reliable and cost-effective delivery option for customers who do not require express transit times.

Fixed cost: EUR 100
Estimated delivery time: Typically 3–7 business days, depending on the destination
Tracking: A DHL tracking number will be generated automatically once the shipment is dispatched
Availability: DHL Ground Shipping is available for all standard delivery regions serviced by DHL

Procedure: After an order is placed, ScripSense prepares the shipment and hands the parcel over to DHL. DHL is responsible for all ground transportation until final delivery. Customers are responsible for providing accurate and complete delivery information at checkout. Any delays caused by incomplete or incorrect address details are not the responsibility of the ScripSense.Regional Application

Romania:
All orders delivered within Romania benefit from free DHL Ground Shipping, regardless of the order value. All domestic deliveries are handled exclusively by DHL.
European Union:
All orders delivered within the European Union are shipped via DHL Ground Shipping at a fixed cost of EUR 100.
Outside the European Union:
All orders delivered outside the European Union are shipped via DHL Ground Shipping at a fixed cost of EUR 150. Any customs duties, import taxes, customs clearance fees, processing fees, or other additional charges imposed by authorities in the destination country shall be borne in full by the customer.

11.2.2.⁠ ⁠DHL Express Air Shipping

For customers requiring faster delivery, the Platform offers DHL Express Air Shipping, available to all customers.

Fixed cost: EUR 200
Estimated delivery time: 1-2 business day, depending on destination
Tracking: Full DHL Express tracking is provided once the shipment is dispatched

DHL Express Air Shipping ensures priority handling and accelerated international transport and is recommended for urgent orders requiring fast delivery.

11.3. Customs Duties and Special Fees

All customs duties are borne by the buyer and calculated at checkout based on the destination country. The buyer shall not owe any further customs-related payments upon delivery.

11.4. Failed Deliveries

In case of failed delivery (e.g. incorrect address, refusal to receive), the buyer will be notified by email. The item will be held for 30 calendar days. Any related storage or re-shipping costs will be borne by the buyer.

11.5. Receipt and Inspection Protocol

Upon delivery, the buyer (or their representative) must inspect the package before signing the courier’s document. If visible damage, missing goods, or tampering is noted, a reservation must be recorded on the delivery slip specifying: number of damaged or missing parcels/items, description of visible issues (e.g. torn packaging, signs of opening). The buyer must retain all items in the condition received, including packaging and accessories. If the item appears non-compliant with the listing, the buyer must notify the platform within 72 hours. This period does not apply in suspected counterfeit cases, which may be reported at any time.

11.6. Undelivered Items and Investigations

If the goods are marked as delivered but were not received, the buyer must notify the platform within 48 hours. The platform may initiate a postal investigation and reserves the right to: extend delivery time by up to 30 calendar days, postpone any refund until the carrier concludes the investigation.

12. Transfer of Ownership and Risk

12.1. Transfer of Ownership

Ownership of the goods transfers to the buyer only upon the full payment of the purchase price and the physical receipt of the goods by the buyer or a third party authorized by the buyer to accept delivery on their behalf.

12.2. Transfer of Risk

The risk of loss or damage to the goods passes to the buyer at the moment when the buyer, or a third party designated by the buyer (other than the carrier), takes physical possession of the goods. However, if the buyer commissions a carrier not offered by the platform to transport the goods, the risk transfers to the buyer upon delivery of the goods to that carrier.

13. Applicability of the Right of Withdrawal

In accordance with Directive 2011/83/EU and GEO No. 34/2014, buyers who are individual consumers have the right to withdraw from a distance sales contract without providing any reason, within 14 calendar days from the day they, or a third party indicated by them (other than the carrier), acquire physical possession of the goods.

13.1. Exercising the Right of Withdrawal

To exercise the right of withdrawal, the buyer must inform the platform of their decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by post or email). The buyer may use the model withdrawal form provided by the platform, but it is not obligatory. The withdrawal period is respected if the buyer sends the communication concerning the exercise of the right of withdrawal before the 14-day period has expired.

13.2. Effects of Withdrawal

Upon exercising the right of withdrawal: the platform will reimburse all payments received from the buyer, including delivery costs (except for additional costs resulting from the buyer’s choice of a delivery method other than the least expensive standard delivery method offered by the platform), without undue delay and no later than 14 days from the day on which the platform is informed of the buyer’s decision to withdraw from the contract. The platform may withhold the reimbursement until it has received the goods back or the buyer has supplied evidence of having sent back the goods, whichever occurs first.

13.3. Return of Goods

The buyer must send back the goods to the platform without undue delay and in any event no later than 14 days from the day on which they communicate their withdrawal from the contract. The deadline is met if the buyer sends back the goods before the period of 14 days has expired. The buyer will bear the direct cost of returning the goods, unless the platform has agreed to bear those costs.

13.4. Condition of Returned Goods

The buyer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Specifically: the goods must be returned in the same condition in which they were received, including all original packaging, labels, and accessories. The buyer should handle and inspect the goods with due care during the withdrawal period, as they would be allowed to do in a physical store.

13.5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to: goods that are sealed for health protection or hygiene reasons and were unsealed after delivery (e.g., underwear, swimwear, earrings), goods that are inseparably mixed with other items after delivery, goods that are liable to deteriorate or expire rapidly, custom-made or clearly personalized goods. Contracts where the buyer has specifically requested a visit from the seller for urgent repairs or maintenance.

14. Governing Law and Jurisdiction

14.1. Applicable Law

These Terms and Conditions (T&C), as well as the contractual relationships between the buyer, the seller, and the platform, are governed by the laws of Romania, including but not limited to: Government Ordinance No. 21/1992 on Consumer Protection, Government Emergency Ordinance No. 34/2014 on consumer rights, Law No. 193/2000 on unfair terms in contracts concluded between professionals and consumers, Law No. 363/2007 on combating unfair practices of traders in their relationship with consumers, Regulation (EU) No. 2016/679 (General Data Protection Regulation – GDPR.

14.2. Jurisdiction

In the event of disputes arising from or related to these T&C or the contractual relationships between the buyer, the seller, and/or the platform, the parties shall first seek to resolve the matter amicably. If an amicable resolution is not achieved, the dispute shall be submitted to the competent courts of law. Given that the platform’s registered office is located in Cluj-Napoca, Cluj County, Romania, the competent courts are those in Cluj-Napoca, unless mandatory legal provisions stipulate otherwise.

14.3. Alternative Dispute Resolution (ADR)

In accordance with Government Ordinance No. 38/2015 on alternative dispute resolution between consumers and traders, consumers have the right to seek out-of-court resolution of disputes through Alternative Dispute Resolution (ADR) mechanisms. The National Authority for Consumer Protection (ANPC) provides an ADR entity competent to resolve national and cross-border disputes arising from sales or service contracts concluded with a trader operating in Romania.

Contact details for the ADR entity: Bulevardul Aviatorilor nr. 72, sector 1, 011865, Bucharest, Romania

Telephone: +40 21 307 67 69, Fax: +40 21 314 34 62, email: dsal@anpc.ro

Further information is available on the ANPC website: https://anpc.ro/ce-este-sal/

14.4. Online Dispute Resolution (ODR)

In accordance with Regulation (EU) No. 524/2013 on online dispute resolution for consumer disputes, consumers residing in the European Union have the option to resolve disputes related to online purchases through the European Commission’s Online Dispute Resolution (ODR) platform.

The ODR platform is accessible at: https://ec.europa.eu/consumers/odr/

Please note that the ODR platform facilitates contact between consumers and traders to resolve disputes, but it does not itself resolve disputes.

14.5. Local Consumer Protection Authority

Consumers may also address complaints to the territorial office of the National Authority for Consumer Protection (ANPC) corresponding to their domicile or to the headquarters of the trader.

For consumers and traders located in Cluj-Napoca, the competent authority is:

Regional Commissariat for Consumer Protection – North-West Region,

Address: Str. Alexandru Vaida Voievod nr. 53B, Cluj-Napoca, Cluj County, Romania,

Telephone: +40 264 450 824, email: crpc.cluj@anpc.ro

15. Platform Availability and Technical Disclaimer

15.1. Platform Access and Operation

The platform is provided “as is” and “as available”, without any warranties of any kind, either express or implied, including but not limited to warranties of uninterrupted access, security, accuracy, or reliability. We strive to maintain the uninterrupted availability of the platform; however, we cannot guarantee continuous access due to factors beyond our control, including but not limited to: scheduled or unscheduled maintenance, server downtime, errors or delays in data transmission, software bugs, cyberattacks or force majeure events.

15.2. Limitation of Liability for technical failures

The platform shall not be held liable for any losses or damages, direct or indirect, arising from: temporary or permanent unavailability of the website or certain functions, failures in placing or confirming an order due to technical issues, discrepancies in product listings due to caching errors or third-party display issues. Buyer are encouraged to report any technical malfunction immediately to our customer support team at hello@scripsense.store.

16. Hygiene and Safety of Second-Hand Garments

16.1. Cleaning and Disinfection Procedures

All second-hand clothing items offered for sale on the platform undergo mandatory cleaning, disinfection, and, where necessary, de-infestation processes performed by specialized entities. These procedures are conducted in compliance with Government Ordinance nr. 163/2007 regarding the introduction on the market, commercialization, and free distribution of worn or used clothing and textile articles. Each batch of garments is accompanied by a certificate issued by the authorized service provider, confirming the completion of the following operations: cleaning, desinfection, de-infestation (if applicable). The certificate includes: name and address of the entity performing the operations, type and date of the operations, commercial name of the biocidal products used, compliant with HG nr. 956/2005 on the placement on the market of biocidal products

16.2. Compliance with European Standards

The platform ensures that all second-hand clothing items meet the hygiene and safety requirements stipulated by European regulations.

16.3. Consumer Assurance

By adhering to these stringent hygiene protocols, the platform guarantees that all second-hand garments are safe, clean, and ready for use upon delivery. Consumers are encouraged to review the product descriptions and certifications provided for each item to make informed purchasing decisions.

17. Contact Information

For any questions, requests, complaints, or communications regarding these Terms and Conditions or the operation of the platform, users may contact us at the following email address: hello@scripsense.store.